FAQ

Frequently Asked Questions

Getting Started

  • We know that "fit" is the most important factor in therapy being effective. That is why we offer a free 15-minute consultation call before booking a full session. It gives you a chance to hear our voice, ask questions, and see if you feel a connection. If we aren't the right match, we will happily provide referrals to trusted colleagues who might be a better fit.

  • We provide virtual sessions across Canada. All services are delivered through secure video sessions, offering accessible ADHD informed care from any location with comfort and privacy.

  • Your session time is reserved exclusively for you. We require 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice will be charged the full session fee, as we are unable to fill that spot at the last minute.

Fees & Insurance

  • We do not direct bill insurance providers. Payment is processed by credit card at the time of your session, and a PDF receipt will be automatically emailed to you. You can submit this receipt to your insurance provider for reimbursement based on your coverage.

The Therapy Experience

  • We typically recommend starting with weekly sessions. This helps us build momentum, establish trust, and get to the root of things faster. Once you feel stable and have the tools you need, we can transition to bi-weekly or monthly "maintenance" sessions. We will decide on this cadence together.

  • There is no standard timeline because everyone's story is different. Some clients come for a specific transition and feel ready to move on after 3–6 months. Others value therapy as an ongoing practice for self-reflection and stay for a year or longer. We will regularly check in on your goals to ensure you are getting what you came for.

  • Those are often the most powerful sessions. When we aren't putting out immediate fires, we have the space to go deeper into underlying patterns, dreams, and subtle shifts. You don't need to bring a crisis to the room to do good work. Just bring yourself.